FAQ & Contact
We are happy to help you in any way we can, often the quickest method
for you to obtain an answer to your question is to read through our FAQ and use the forum.
Please read through the FAQ first and if your question remains unanswered,
then please complete the form at the below.
Can I use international domain names?
Yes, we are able to host domain names from any country around the world.
Can I transfer my domain to HeavyHoster.com?
Yes, you can initiate the process by logging into your domain registrar account and
redirecting your name servers to point to our name servers ( you will receive name server and hosting
details via email as soon as you apply for an account.)
Your bonus video course "Getting Started" explains many details of how to effectively use the control panel, however should you have any problems, please contact our support team and we will get it done on your behalf. Once the name servers have been redirected, your domain name will be able to retrieve data from our server within 24-72 hours.
What kind of support does HeavyHoster.com offer?
We offer 24 hour / 7 days a week / 365 days a year support though our support center.
Email support is around-the-clock with technical emergencies being addressed first and support
issues handled in the order they are received. To request support please use special contact form below.
You also get access to the Server Control Panel Forum. You can ask any questions about running your
domains at this forum. All clients are given details of how to benefit from this service.
For learning how to run your domains, first go through the tutorials and read the knowledegbase,
if you can not figure something out, search the forum threads or start a new thread.
You will get expert technical help from the forum.
If you think that there is an error on the servers then contact Heavyhoster technical admin
using the support center. For your ease of mind we inform you by email as soon as we receive your request and will contact you with an answer as soon as possible.
Rest assured, our clients are extremely happy with the high standard of service they receive.
Please See support center for full details.
How long does it takes to set up an account?
HeavyHoster.com will often have your account up within 15 minutes however it does depend on the volume of
work at the time. You will receive an email as soon as we start to set up your account and another when your
account is completed and ready for use.
Where do I find answers to more in-depth questions?
For answers and help regarding more technical questions, please browse the knowledge base.
The knowledge base is an extensive library with a well designed hyper-linked index that helps you to find answers to most
You can also access the Server Control Panel Forum and browse or search the forum threads for information.
In addition, you can open new threads for your specific question on the forum.
If you are not yet a client and have other questions which are not answered on this website, then please feel free to
contact us by sending an email to admin(at)heavyhoster.com and we will be happy to help you.
All questions and requests will be responded to as soon as posiible.